Post-Delivery Activities

ISO 9001:2015 – Section 8.5.5

Our consultancy helps organizations define and manage post-delivery activities to ensure continued conformity, customer satisfaction, and compliance with contractual and regulatory requirements. These activities provide assurance that obligations do not end at the point of delivery but extend through the full lifecycle of the product or service.

Scope of Work

1. Identification of Post-Delivery Requirements

  • • Assess legal, contractual, and customer-specific requirements for post-delivery.

    • Identify risks associated with product use, service provision, or warranty obligations.

    • Establish criteria for ongoing support, maintenance, or monitoring.

2. Customer Support & Feedback Systems

  • • Implement structured feedback channels to monitor customer satisfaction.

    • Develop complaint handling and issue resolution procedures.

    • Integrate customer feedback into continual improvement initiatives.

3. Warranty & Maintenance Programs

  • • Define warranty obligations and terms of service.

    • Provide frameworks for maintenance schedules, service calls, or product recalls.

    • Document responsibilities for after-sales support.

4. Post-Delivery Risk Management

  • • Evaluate potential risks linked to misuse, product lifecycle, or disposal.

    • Develop mitigation measures and emergency response protocols.

    • Ensure compliance with environmental and regulatory requirements.

Deliverables

  • • Documented post-delivery process framework.

    • Customer support and feedback templates.

    • Warranty and maintenance program documentation.

    • Complaint handling and resolution records.

    • Risk assessment report covering post-delivery obligations.

Pricing & Timeline

  • • Fee: $3,150.00/month per facility (6-month engagement)

    • Estimated Duration: 180 business days

    Completion timeline may vary based on client responsiveness and documentation turnaround.

Sample Milestone Plan

Phase Key Activities Core Deliverables
Month 1 – Planning Kick-off, scope definition, project charter ✓ Implementation Plan
✓ Scope Statement & Team Roles
Months 1–2 – Design FSMS drafting, PRP setup, document control systems ✓ SOPs, PRPs
✓ Controlled Document Framework
Months 2–3 – Execution Competency training, system rollout, records logging ✓ Training Logs
✓ First Cycle Recordkeeping Evidence
Months 3–6 – Validation Internal audits, reviews, performance monitoring ✓ Internal Audit Reports
✓ CAPA Logs
✓ Management Review
Month 6 – Readiness Final system check, CB coordination, mock audit ✓ Pre-Audit Summary
✓ Final CAPA Log
✓ Audit-Day Prep

Certification Audit Support

  • • On-site or remote audit-day presence

    • Real-time response to auditor inquiries

    • Post-audit support and non-conformance response drafting

Deliverables:

  • ✓ Audit Representation

    ✓ NC Response Support

    ✓ Audit Day Documentation

Project Closure

  • • Final FSMS documentation handover

    • Executive summary outlining system status and sustainability plan

    • Option to transition into maintenance & continuous improvement support

Deliverables:

  • ✓ Final Document Handover

    ✓ Close-Out Report

    ✓ Maintenance Plan Proposal

Additional Compliance Support Options

Service Description Fee
Post-Delivery Support Toolkit Templates for complaint handling, feedback tracking, and customer follow-up. $1,300/project
Warranty & Maintenance Program Setup Frameworks for managing warranty, maintenance, and service obligations. $2,100/system
Customer Feedback Integration Workshop Interactive session to align customer insights with continual improvement. $950/session
Post-Delivery Risk Assessment Package Full evaluation of post-delivery risks with mitigation planning. $2,400/system

  • • Context Analysis Workshop – $1,500/session

    Facilitate an interactive session to identify internal/external issues and stakeholder expectations.

    • Interested Parties Mapping & Register Setup – $1,200/project

    Create a structured register of interested parties, their requirements, and review protocols.

    • Risk & Opportunity Assessment Package – $2,800/system

    Comprehensive risk-based thinking integration aligned with ISO 9001 clauses 4.1 & 6.1.

    • Management Review Toolkit – $950

    Includes templates, KPIs, and guidance for effective leadership reviews.

    • Digital Compliance Templates Bundle – Starting at $99/month

    Ready-to-use ISO 9001 documentation templates with version control.

Your Compliance Journey Starts Here

  • Book a Free Consultation and Post-Delivery Review
"Quality doesn’t stop at delivery—ongoing support secures customer trust and compliance."

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