Communication

ISO 9001:2015 – Section 7.4

ISO 9001:2015 requires organizations to determine what, when, and how to communicate internally and externally about the QMS. Effective communication ensures consistency, transparency, and alignment across all levels of the organization.

Scope of Work

Our services for Clause 7.4 focus on creating a structured and effective communication framework for your QMS:

1. Communication Needs Assessment

  • • Identify stakeholders (internal and external) requiring QMS-related communication.

    • Determine communication frequency, format, and channels.

2. Internal Communication Planning

  • • Develop strategies for sharing quality objectives, policies, and performance updates.

    • Establish feedback loops between employees and leadership.

3. External Communication Planning

  • • Define communication requirements with customers, suppliers, and regulatory bodies.

    • Create standard templates for formal communications (letters, reports, notices).

4. Communication Records & Monitoring

  • • Provide tools to document communications for traceability.

    • Ensure communication methods are aligned with audit and compliance needs.

Deliverables

  • • Communication plan covering internal and external requirements.

    • Stakeholder communication matrix.

    • Templates for standard communications (e.g., memos, reports).

    • Records tracking system for communication effectiveness.

Pricing & Timeline

  • • Fee: $3,150.00/month per facility (6-month engagement)

    • Estimated Duration: 180 business days

    Completion timeline may vary based on client responsiveness and documentation turnaround.

Sample Milestone Plan

Phase Key Activities Core Deliverables
Month 1 – Planning Kick-off, scope definition, project charter ✓ Implementation Plan
✓ Scope Statement & Team Roles
Months 1–2 – Design FSMS drafting, PRP setup, document control systems ✓ SOPs, PRPs
✓ Controlled Document Framework
Months 2–3 – Execution Competency training, system rollout, records logging ✓ Training Logs
✓ First Cycle Recordkeeping Evidence
Months 3–6 – Validation Internal audits, reviews, performance monitoring ✓ Internal Audit Reports
✓ CAPA Logs
✓ Management Review
Month 6 – Readiness Final system check, CB coordination, mock audit ✓ Pre-Audit Summary
✓ Final CAPA Log
✓ Audit-Day Prep

Certification Audit Support

  • • On-site or remote audit-day presence

    • Real-time response to auditor inquiries

    • Post-audit support and non-conformance response drafting

Deliverables:

  • ✓ Audit Representation

    ✓ NC Response Support

    ✓ Audit Day Documentation

Project Closure

  • • Final FSMS documentation handover

    • Executive summary outlining system status and sustainability plan

    • Option to transition into maintenance & continuous improvement support

Deliverables:

  • ✓ Final Document Handover

    ✓ Close-Out Report

    ✓ Maintenance Plan Proposal

Service Packages & Pricing

Package Coverage Investment
Starter Communication checklist and basic stakeholder matrix Starts at $12/hour
Standard Full internal/external communication plan with templates Starts at $12/hour
Premium Custom communication framework with implementation workshops and monitoring tools Custom Quote

Optional Add-On Services

Service Coverage Fee
Communication Workshop Facilitate sessions to define communication roles and responsibilities Starts at $12/hour
Template Library Ready-to-use professional communication templates $12 per document
Communication Audit Support Review of communication effectiveness and audit readiness Custom Quote

Your Compliance Journey Starts Here

  • Book a Communication Planning Session
"Clear communication builds strong quality systems—let’s connect your processes and people effectively."

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