Communicating the Quality Policy

ISO 9001:2015 – Section 5.2.2

ISO 9001:2015 requires organizations to ensure that the quality policy is communicated, understood, and applied at all levels within the organization.

Scope of Work

Our services for Clause 5.2.2 focus on effectively communicating the quality policy across the organization:

1. Communication Planning

  • • Define communication channels (emails, intranet, postings, briefings, training).

    • Develop a communication schedule for employees and relevant stakeholders.

2. Implementation and Tracking

  • • Disseminate the quality policy to all relevant personnel.

    • Collect acknowledgment of receipt and understanding from employees.

    • Track communication effectiveness and employee comprehension.

3. Feedback and Improvement

  • • Collect feedback from staff and leadership on policy clarity.

    • Identify gaps in understanding or application.

    • Recommend continuous improvement measures for policy awareness.

Deliverables

  • • Quality policy communication plan.

    • Records of dissemination and employee acknowledgment.

    • Feedback summary and recommendations for improvement.

    • Templates for ongoing tracking of policy communication.

Pricing & Timeline

  • • Fee: $3,150.00/month per facility (6-month engagement)

    • Estimated Duration: 180 business days

    Completion timeline may vary based on client responsiveness and documentation turnaround.

Sample Milestone Plan

Phase Key Activities Core Deliverables
Month 1 – Planning Kick-off, scope definition, project charter ✓ Implementation Plan
✓ Scope Statement & Team Roles
Months 1–2 – Design FSMS drafting, PRP setup, document control systems ✓ SOPs, PRPs
✓ Controlled Document Framework
Months 2–3 – Execution Competency training, system rollout, records logging ✓ Training Logs
✓ First Cycle Recordkeeping Evidence
Months 3–6 – Validation Internal audits, reviews, performance monitoring ✓ Internal Audit Reports
✓ CAPA Logs
✓ Management Review
Month 6 – Readiness Final system check, CB coordination, mock audit ✓ Pre-Audit Summary
✓ Final CAPA Log
✓ Audit-Day Prep

Certification Audit Support

  • • On-site or remote audit-day presence

    • Real-time response to auditor inquiries

    • Post-audit support and non-conformance response drafting

Deliverables:

  • ✓ Audit Representation

    ✓ NC Response Support

    ✓ Audit Day Documentation

Project Closure

  • • Final FSMS documentation handover

    • Executive summary outlining system status and sustainability plan

    • Option to transition into maintenance & continuous improvement support

Deliverables:

  • ✓ Final Document Handover

    ✓ Close-Out Report

    ✓ Maintenance Plan Proposal

Service Packages & Pricing

Package Coverage Investment
Starter Basic communication checklist and notifications Starts at $12/hour
Standard Implement communication plan, track acknowledgments, collect feedback Starts at $12/hour
Premium Full deployment including training sessions, ongoing monitoring, improvement plan Custom Quote

Optional Add-On Services

Service Coverage Fee
Policy Awareness Training Workshop Interactive session to ensure understanding of the quality policy Starts at $12/hour
Communication Tracking Templates Pre-built templates for tracking acknowledgment and comprehension $12 per document

Your Compliance Journey Starts Here

  • Book a Free Quality Policy Communication Session
"Ensure every employee understands and applies your quality policy effectively."

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